NBHF Virtual - check out our Finnish counterpart forum 9th Dec!


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Baltic Hospitality & Retail Systems
Eesti Hotellide ja Restoranide Liit

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A conference that will be shaping the future of the Baltic regional hotel and hospitality market.


  • Bring the Baltic hospitality region closer together
  • Learn from our immediate neighbours and beyond
  • Meet industry experts from across the geographies
  • Inspire future leaders in the hospitality sector

FREE Virtual Edition, accessible everywhere

Finnish Forum Info HERE

The 2020 virtual edition attracted 412 registrants from 25 countries. This free event was supported by Enterprise Estonia through European Regional Development Fund.

All the content can be re-watched.



  • Michael Burich

    Michael Burich

    Co-Founder and COO, Synctuition

  • Kate Nicholls

    Kate Nicholls

    CEO, UK Hospitality

  • Niko Karstikko

    Niko Karstikko

    Co-Founder & CEO, Bob W

  • Erik Nissen Johansen

    Erik Nissen Johansen

    Founder & Creative Director, Stylt Trampoli

  • Arūnas Skuja

    Arūnas Skuja

    General Manager for Baltics and Eastern Europe, Finnair Plc

  • Christiaan Uittenbosch

    Christiaan Uittenbosch

    Co-Founder, Smart Travel Lab

  • Daniel Bennett

    Daniel Bennett

    Director, Behavioural Science Practice, Ogilvy

  • Toomas Danneberg

    Toomas Danneberg

    Vice Rector for External Relations and Business Development, Estonian Business School

  • Heleri Rande

    Heleri Rande

    Partner, THINK Hospitality

  • Frank Reul

    Frank Reul

    VP Development, Accor Eastern Europe

  • David Jenkins

    David Jenkins

    VP Business Development, Radisson Hotel Group

  • Johannes Fuchs

    Johannes Fuchs

    Head of Product, Robotise GmbH

  • Adam Konieczny

    Adam Konieczny

    Development Director Europe, Louvre Hotels Group

  • Maarika Honkonen

    Maarika Honkonen

    CEO, Estonian Hotel and Restaurant Association

  • Riccardo Tessaro

    Riccardo Tessaro

    Co-Founder & CEO, Gravity Co-Living

  • Valdo Kalm

    Valdo Kalm

    Chairman of the Management Board, Port of Tallinn

  • Florian Ziegler

    Florian Ziegler

    CCO, Director Business Development International, at-visions GmbH

  • Aivar Jaeski

    Aivar Jaeski

    Country Manager Estonia and Finland, Rail Baltica

  • John Lohr

    John Lohr

    Director of Development of School Relations, Hosco

  • Kimmo Virtanen

    Kimmo Virtanen

    Director, Christie & Co, Scandinavia, Russia and the Baltic States

  • Sten Tikk

    Sten Tikk

    Founder, Hektor Design Hostels & Container Hotel

NBHF Virtual Edition 2020 Event

Virtual Conference Day

Opening Remarks by Forum Advisory Board

MENTAL HEALTH: Socially Distancing from Stress & Anxiety with Michael Burich

BIG PICTURE: Key Innovation Areas to Build Back Better with Christiaan Uittenbosch

ACCESS: Air, Land & Sea with Arūnas Skuja, Aivar Jaeski and Valdo Kalm

DEVELOPMENT: Baltic & Finnish Round-Up with Kimmo Virtanen, Frank Reul, David Jenkins and Adam Konieczny


TECHNOLOGY: Robot Morality with Johannes Fuchs

TECHNOLOGY: The Future of Hotel Digitalisation with Florian Ziegler

ALTERNATIVE PRODUCTS: Space As a Service with Niko Karstikko, Riccardo Tessaro and Sten Tikk

PEOPLE: Behavioural Changes with Dan Bennett

PEOPLE: Industry & Government with Kate Nicholls and Heleri Rande

EDUCATION: Re-learning & Nano Degrees with John Lohr and Toomas Danneberg

STORYTELLING: Why Design Matters for Customer Experience? An explosive end to the day with Erik Nissen Johansen


See You Next Year!

We will be back in the spring! Watch this space…

Advisory Board

We have regional and international hospitality experts who has helped us define the program for 2020. We are very honoured to have their input.

  • Kai Schukowski

    Kai Schukowski

    General Manager, Grand Hotel Kempinski Vilnius

  • Leon Baum

    Leon Baum

    General Manager, Grand Hotel Kempinski Riga

  • Sari Sopanen

    Sari Sopanen

    General Manager, AS Sokotel / Original Sokos Hotel Viru

  • Kimmo Virtanen

    Kimmo Virtanen

    Director, Christie & Co, Scandinavia, Russia and the Baltic States

  • Maarika Honkonen

    Maarika Honkonen

    CEO, Estonian Hotel and Restaurant Association

  • Ain Hinsberg

    Ain Hinsberg

    Regional Hospitality Expert

  • Anete-Johanna Vedder

    Anete-Johanna Vedder

    Assistant at Estonian Hotel and Restaurant Association

  • Katrin Vellesalu

    Katrin Vellesalu

    Managing Director at Baltic Hospitality and Retail Systems

  • Kristjan Peäske

    Kristjan Peäske

    Partner, Leib Restaurant & Lore Bistro

  • Pirjo Ojanperä

    Pirjo Ojanperä

    Partner at CapMan Real Estate

  • Heleri Rande

    Heleri Rande

    Partner, THINK Hospitality

  • Janis Valodze

    Janis Valodze

    General Manager, Hotel Valdemars Riga


Register here

2021 Venue & Accommodation

THIS INFO IS FOR THE EVENT IN THE SPRING of 2021! On 13 Oct 2020 the conference will be 100% VIRTUAL.

Noblessner is Tallinn’s first district that is open to the sea, surrounded by culture venues, restaurants and entertainment. Right next door is the Seaplane Harbour and Telliskivi district, the medieval Old Town are within walking distance.

The newest venue in Tallinn, PROTO Invention Factory, opened its doors in autumn 2019. In the first educative virtual reality center, you´ll be able to immerse yourself in an interactive fantasy world. You will get to experience the great scientific discoveries of past centuries – unique prototypes brought to life by cutting-edge 21st-century technology. NBHF 2021 will take place in the premises of PROTO factory.

  • Bob W Tallinn

    Bob W Tallinn


    Apartments with hotel-like features. Hand-picked neighbourhoods. Interiors created by the coolest local designers and artists. Premium beds. Luxury pillows and duvets. Natural premium toiletries. Powered by 100% renewable energy. Super fast WIFI. 24/7 keyless check-in. Complimentary gym. Local breakfast. Extras.

    Nightly, weekly or monthly. We got you covered.

    Access hotel website

  • Ibis Tallinn Center Hotel

    Ibis Tallinn Center Hotel


    ibis Tallinn Center Hotel is not just freshly built, it is modern and stylish. Situated in the centre of Tallinn it offers guests ultimate comfort. ibis Tallinn Hotel is located on a quiet street, yet it has an excellent connection with the main transport hubs – bus station is only a 4-minute walk away; airport and Old City Harbour are situated in a 10-minute driving distance. Moreover, it will take you only 20 minutes to get to Tallinn Old Town by foot or 8 minuses if you choose to catch a taxi. Tallinn Old Town is a UNESCO World Heritage Site, as most of the medieval architecture is well preserved. Stroll along the enchanting cobblestone streets and feel as if you were in a medieval fairy tale.

    Every little detail was thought through to make your stay pleasant. There are 190 non-smoking rooms, 25 family rooms and 5 rooms with in-room sauna in the hotel. Every room is quiet, soundproof and equipped with personal bathroom with shower and hairdryer, cable TV and air-conditioning. There is complimentary WiFi at the hotel. You can also use following services: parking, dry cleaning, 2 meeting rooms – “RABA” and “Media room”. There is a modern restaurant in the hotel, called Charlie`s Corner. In the morning you can enjoy breakfast and during the rest of the day have a delicious meal. If you are in mood for a glass of beer or wine we have good news – our bar is open 24 hours.

    ibis Tallinn Center Hotel homepage

  • Go Hotel Shnelli

    Go Hotel Shnelli


    Go Hotel Shnelli Tallinn Center City – The closest hotel to the venue place, Proto Invention Factory. Hotel is next to Tallinn Old Town and popular neighborhood Telliskivi Creative City in Kalamaja district.
    200m from the hotel is Tallinn’s trendiest market, Baltic Station Market. Across the street is Snelli park and Tallinn Town Hall Square is only 700m away.

    Go Hotel Shnelli Tallinn Center City homepage

  • Hektor Container Hotel

    Hektor Container Hotel


    Hektor Container Hotel is the only hotel in the heart of Telliskivi- the magnet of Tallinn.

    A classical hotel room in a glass skyscraper? Nope, we’re nothing like that.

    Hektor vibes with the local community- the hotel is created into a tsaristera railway depot and our hotel rooms are re-purposed sea containers. No ship!

    Design. Experience. Shoulder to shoulder feeling. Details. Our team won’t iron your shirt but will give you tips about Tallinn you won’t find on TripAdvisor. If you feel like climbing out of the cocoon but only with one leg, you probably want to curl up in our spacious living areas. Harmony room, lobby bar, kitchen, reading corners, co-working area – as the Danes say hyggeligt! Environmental sustainability is a choice, not a compromise on comfort.

    Hektor Container Hotel homepage

  • Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn

    Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn


    Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn is located in the heart of the capital, this modern Tallinn hotel offers easy access to the Old Town and the Parliament of Estonia. The hotel is only a short distance from many city center attractions, including shopping, theatres, and restaurants, and only 10 minutes from Telliskivi Creative City with several small designer stores and studios, unique eating and drinking places, photo galleries, and a lot of street art. Chic and contemporary, the hotel welcomes you with 465 tastefully decorated rooms that include tea and coffee supplies and air conditioning.

    Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn homepage

  • The Schlössle Boutique Hotel

    The Schlössle Boutique Hotel


    The Schlössle Boutique Hotel is one of the finest hotels Tallinn has to offer!
    The 23-room 5-star hotel can be found on Holy Spirit Street, with its picturesque cobblestones, numerous historic storage buildings and merchant houses dating back to the 13th century. The luxury five-star Schlössle Hotel invites you to disappear under the arches of the romantic Old Town and enjoy the charms of the building with dignified history. Nestled in the heart of Tallinn’s Old Town, the Schlössle is a delightful boutique hotel that will take you back to Estonia’s medieval past. The luxurious furnishings and the attentive staff ensure that you will have a memorable stay in this charming hotel.

    The Schlössle Boutique Hotel homepage

  • Rotermann City Apartments

    Rotermann City Apartments