New Baltic Hospitality Forum


Founder Sponsors

Baltic Hospitality & Retail Systems
Eesti Hotellide ja Restoranide Liit

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A conference that will be shaping the future of the Baltic regional hotel and hospitality market. This year’s theme is Hospitality for Humans by Humans. We will draw on the issues of workforce, talk about green management, discover how technology can be leveraged better, get inspired by new concepts, look at the latest hotel deals of the year and above all – support each other as Humans.


  • Bring the Baltic hospitality region closer together
  • Learn from our immediate neighbours and beyond
  • Meet industry experts from across the geographies
  • Inspire future leaders in the hospitality sector

IN Port Noblessner

The events over the two days will take place in Port Noblessner, the newest part of Tallinn. The conference sessions will be hosted in PROTO Invention Factory, which was once a secret submarine factory now turned into an entertaining experiment centre. Culinary breaks and networking events will move around the different hip venues within Port Noblessner.


  • Kate Nicholls

    Kate Nicholls

    CEO, UK Hospitality

  • Michel Jauslin

    Michel Jauslin

    Senior Advisor, Hyatt International

  • Erik Nissen Johansen

    Erik Nissen Johansen

    Founder & Creative Director, Stylt Trampoli

  • Laura Tarkka

    Laura Tarkka

    CEO, Kämp Collection Hotels

  • Rune Askevold

    Rune Askevold

    CEO & Founder, Puro Hotels

  • Kathrin Gollubits

    Kathrin Gollubits

    Director of Human Resources, 25hours Hotels

  • Daniel Bennett

    Daniel Bennett

    Director, Behavioural Science Practice, Ogilvy

  • Frank Reul

    Frank Reul

    VP Development, Accor Eastern Europe

  • David Jenkins

    David Jenkins

    VP Business Development, Radisson Hotel Group

  • Kaarel Ots

    Kaarel Ots

    Chairman of the Management Board, Nasdaq Tallinn Stock Exchange

  • Malgorzata Morek

    Malgorzata Morek

    Development Director Poland & Eastern Europe, Hilton

  • Johannes Fuchs

    Johannes Fuchs

    Head of Product, Robotise GmbH

  • Heather White

    Heather White

    CEO, Smarter Networking

  • Adam Konieczny

    Adam Konieczny

    Development Director Europe, Louvre Hotels Group

  • Riccardo Tessaro

    Riccardo Tessaro

    Co-Founder & CEO, Gravity Co-Living

  • Gilberto Vizzini

    Gilberto Vizzini

    Country Manager UK Branch & Strategy Director BU Destinations, Il Prisma Group

  • Jennie Stenbom

    Jennie Stenbom

    Senior Vice President, Human Resources, SOK Retail and Hospitality

  • Duane Hepditch

    Duane Hepditch

    Senior Product Advisor, D-EDGE

  • Valdo Kalm

    Valdo Kalm

    Chairman of the Management Board, Port of Tallinn

  • Heleri Rande

    Heleri Rande

    Partner, THINK Hospitality

  • Michael Ingemann

    Michael Ingemann

    Chairman, THINK Hospitality

  • Florian Ziegler

    Florian Ziegler

    CCO, Director Business Development International, at-visions GmbH

  • Wolfgang Reuss

    Wolfgang Reuss

    Senior Vice President of Network Management, airBaltic

  • Dominika Majcherczyk Rodrigues

    Dominika Majcherczyk Rodrigues

    Business Development Manager Eastern Europe and DACH, OTA Insight

  • Aivar Jaeski

    Aivar Jaeski

    Country Manager Estonia and Finland, Rail Baltica

  • Maarika Liivamägi

    Maarika Liivamägi

    CEO, Estonian Hotel and Restaurant Association

  • Kimmo Virtanen

    Kimmo Virtanen

    Director, Christie & Co, Scandinavia, Russia and the Baltic States

  • Sten Tikk

    Sten Tikk

    Founder, Hektor Design Hostels & Container Hotel

  • James Hacon

    James Hacon

    Managing Director, THINK Hospitality


Day 1

08.30 – 10.00  Registration

09.00 – 09.45  Networking Workshop

10.00 – 10.10   Forum Opening Remarks

10.10 – 10.30   GLOBAL: What the Future Holds

10.30 – 11.10   REGIONAL: Development Panel

11.10 – 11.25   Networking Break

11.25 – 12.00  PEOPLE: Hands & brains, hearts vs. brains

12.00 – 12.25  PEOPLE: Industry & Government

12.25 – 12.45  PEOPLE: Leadership – How to Cultivate the Leaders of Tomorrow

12.45 – 13.00  PEOPLE: Networking Skills

13.00 – 14.15   Networking Lunch

14.15 – 14.30   It’s a Kind of Magic… 

14.30 – 15.00  GREEN MANAGEMENT: How We Treat the Future

15.00 – 15.35  GREEN MANAGEMENT: Panel on New Practices

15.35 – 16.00  Networking Break

16.00 – 16.30  MARKETING: Telling A Great Story

17.00 – 18.00  Speed Networking Sponsored by Junimperium

18.00 – 22.00  Evening Program at Põhjala Tap Room for Speakers, Sponsors, Organisers, Advisory Board Members and All Inclusive Ticket holders

Day 2

08.30 – 09.00   Registration

09.00 – 09.15    Welcome Back

09.15 – 10.00    REGIONAL COOPERATION: Air, Land & Sea

10.00 – 10.20    TECHNOLOGY: The Future of Hotel Digitalisation

10.20  – 10.45   TECHNOLOGY: Activate Your Guest Data

10.45 – 11.05    TECHNOLOGY: Navigating the Hotel Distribution Landscape

11.05 – 11.25    TECHNOLOGY: Robot Morality

11.25 – 11.45   Networking Break

11.45 – 12.15   ALTERNATIVE PRODUCTS: Space As a Service Panel

12.15 – 12.45   INSPIRATION: Homegrown Boutique Hotel Brand with a Story

12.45 – 13.00   Parting Words & 2021 Announcements

13.00 – 15.00   Farewell Lunch at Lore Bistro for Sponsors, Speakers, Advisory Board members and first 50 All Inclusive Ticket buyers

*Program subject to changes and amendments*

Advisory Board

We have regional and international hospitality experts who has helped us define the program for 2020. We are very honoured to have their input.

  • Kai Schukowski

    Kai Schukowski

    General Manager, Grand Hotel Kempinski Vilnius

  • Leon Baum

    Leon Baum

    General Manager, Grand Hotel Kempinski Riga

  • Sari Sopanen

    Sari Sopanen

    General Manager, Hedon Spa & Hotel

  • Kimmo Virtanen

    Kimmo Virtanen

    Director, Christie & Co, Scandinavia, Russia and the Baltic States

  • Maarika Liivamägi

    Maarika Liivamägi

    CEO, Estonian Hotel and Restaurant Association

  • Ain Hinsberg

    Ain Hinsberg

    Regional Hospitality Expert

  • Anete-Johanna Vedder

    Anete-Johanna Vedder

    Assistant at Estonian Hotel and Restaurant Association

  • Katrin Vellesalu

    Katrin Vellesalu

    Managing Director at Baltic Hospitality and Retail Systems

  • Kristjan Peäske

    Kristjan Peäske

    Partner, Leib Restaurant & Lore Bistro

  • Pirjo Ojanperä

    Pirjo Ojanperä

    Partner at CapMan Real Estate

  • Heleri Rande

    Heleri Rande

    Partner, THINK Hospitality

  • Janis Valodze

    Janis Valodze

    CEO/Founder, Hotel Dog

Tickets & Registration

Buy Tickets here

Venue & Accommodation

Noblessner is Tallinn’s first district that is open to the sea, surrounded by culture venues, restaurants and entertainment. Right next door is the Seaplane Harbour and Telliskivi district, the medieval Old Town are within walking distance.

The newest venue in Tallinn, PROTO Invention Factory, opened its doors in autumn 2019. In the first educative virtual reality center, you´ll be able to immerse yourself in an interactive fantasy world. You will get to experience the great scientific discoveries of past centuries – unique prototypes brought to life by cutting-edge 21st-century technology. NBHF takes place in the premises of PROTO factory.

  • Ibis Tallinn Center Hotel

    Ibis Tallinn Center Hotel

    ibis Tallinn Center Hotel is not just freshly built, it is modern and stylish. Situated in the centre of Tallinn it offers guests ultimate comfort. ibis Tallinn Hotel is located on a quiet street, yet it has an excellent connection with the main transport hubs – bus station is only a 4-minute walk away; airport and Old City Harbour are situated in a 10-minute driving distance. Moreover, it will take you only 20 minutes to get to Tallinn Old Town by foot or 8 minuses if you choose to catch a taxi. Tallinn Old Town is a UNESCO World Heritage Site, as most of the medieval architecture is well preserved. Stroll along the enchanting cobblestone streets and feel as if you were in a medieval fairy tale.

    Every little detail was thought through to make your stay pleasant. There are 190 non-smoking rooms, 25 family rooms and 5 rooms with in-room sauna in the hotel. Every room is quiet, soundproof and equipped with personal bathroom with shower and hairdryer, cable TV and air-conditioning. There is complimentary WiFi at the hotel. You can also use following services: parking, dry cleaning, 2 meeting rooms – “RABA” and “Media room”. There is a modern restaurant in the hotel, called Charlie`s Corner. In the morning you can enjoy breakfast and during the rest of the day have a delicious meal. If you are in mood for a glass of beer or wine we have good news – our bar is open 24 hours.

    Rooms and rates

    Single room                                                          54 € / per room / per night

    Double/twin room:                                              62 € / per room / per night

    Triple/Family room                                               77 € / per room / per night

    Room rates include buffet breakfast, wifi and VAT.

    Car parking with a special price 5 € per 24 hrs (Normal price 10 €). Car parking subject to availability.


    Booking info

    Bookings can be made via e-mail HA9N7-RE@ACCOR.COM or phone +372 699 4498

    Please use code ‘NBHF2020’ for bookings with special rate. Rates are valid for booking between 12.10.2020-15.10.2020.

    ibis Tallinn Center Hotel homepage

  • Hektor Container Hotel

    Hektor Container Hotel

    Hektor Container Hotel is the only hotel in the heart of Telliskivi- the magnet of Tallinn.

    A classical hotel room in a glass skyscraper? Nope, we’re nothing like that.

    Hektor vibes with the local community- the hotel is created into a tsaristera railway depot and our hotel rooms are re-purposed sea containers. No ship!

    Design. Experience. Shoulder to shoulder feeling. Details. Our team won’t iron your shirt but will give you tips about Tallinn you won’t find on TripAdvisor. If you feel like climbing out of the cocoon but only with one leg, you probably want to curl up in our spacious living areas. Harmony room, lobby bar, kitchen, reading corners, co-working area – as the Danes say hyggeligt! Environmental sustainability is a choice, not a compromise on comfort.


    Rooms and rates

    Container Double Room Price: 60€ per room per night

    *Room rate includes 9% VAT,  max occupancy 2 people.

    While staying with us, You also have an access to our kitchen, co-working space and harmony room. And of course, the whole Telliskivi! In the hotel, upon request you can also order daily cleaning for an additional fee: 15€ per cleaning – We guarantee a spotless result! Harmony room is free to use for our guests during the periods 5:00-08:00 and 19:00-23:00. Other times upon availability and for an extra fee.


    Booking info

    Bookings can be made via online system.

    Please use code ‘NBHF2020’ for bookings with special rate. Rates are valid for bookings between 12.10.2020-15.10.2020.


    Hektor Container Hotel homepage

  • Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn

    Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn

    Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn is located in the heart of the capital, this modern Tallinn hotel offers easy access to the Old Town and the Parliament of Estonia. The hotel is only a short distance from many city center attractions, including shopping, theatres, and restaurants, and only 10 minutes from Telliskivi Creative City with several small designer stores and studios, unique eating and drinking places, photo galleries, and a lot of street art. Chic and contemporary, the hotel welcomes you with 465 tastefully decorated rooms that include tea and coffee supplies and air conditioning.

    Rooms and rates

    Standard class SGL 64 €    Standard class DBL 74 €
    Superior class SGL 69 €     Superior class DBL 79 €

    *Rate includes all taxes, buffee breakfast, access to gym and water and sauna centre.

    Booking info

    Bookings can be made via online  booking system.

    Please use code ‘NBHF2020’ for bookings with special rate. Rates are valid for bookings between 12.10.2020-15.10.2020.


    Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn homepage

  • The Schlössle Boutique Hotel

    The Schlössle Boutique Hotel

    The Schlössle Boutique Hotel is one of the finest hotels Tallinn has to offer!
    The 23-room 5-star hotel can be found on Holy Spirit Street, with its picturesque cobblestones, numerous historic storage buildings and merchant houses dating back to the 13th century. The luxury five-star Schlössle Hotel invites you to disappear under the arches of the romantic Old Town and enjoy the charms of the building with dignified history. Nestled in the heart of Tallinn’s Old Town, the Schlössle is a delightful boutique hotel that will take you back to Estonia’s medieval past. The luxurious furnishings and the attentive staff ensure that you will have a memorable stay in this charming hotel.

    Rooms and rates

    Superior class room – 125 € SGL occupancy per night
    Deluxe class room – 155 € SGL occupancy per night

    *Room rate is inclusive of breakfast, welcome amenities and VAT.

    Booking info

    Requests are to be send by writing to

    Please use code ‘NBHF2020’ for bookings with special rate. Rates are valid for bookings between 12.10.2020-14.10.2020.


    The Schlössle Boutique Hotel homepage